10.6084/m9.figshare.5334688.v1
Chung-Hsien Chaou
Chung-Hsien
Chaou
Lynn V. Monrouxe
Lynn V.
Monrouxe
Li-Chun Chang
Li-Chun
Chang
Shiuan-Ruey Yu
Shiuan-Ruey
Yu
Chip-Jin Ng
Chip-Jin
Ng
Ching-Hsing Lee
Ching-Hsing
Lee
Yu-Che Chang
Yu-Che
Chang
Challenges of feedback provision in the workplace: A qualitative study of emergency medicine residents and teachers
Taylor & Francis Group
2017
semi-structured interview study design
July 2016. Interviews
emergency medicine residents
feedback provision
ED
2017-08-23 06:12:13
Journal contribution
https://tandf.figshare.com/articles/journal_contribution/Challenges_of_feedback_provision_in_the_workplace_A_qualitative_study_of_emergency_medicine_residents_and_teachers/5334688
<p><b>Background:</b> Feedback is an effective pedagogical tool in clinical teaching and learning, but is often perceived as unsatisfactory. Little is known about the effect of a busy clinical environment on feedback-giving and -seeking behaviors. This study aims to determine the perceptions and challenges of feedback provision in a busy clinical setting, exemplified by an emergency department (ED).</p> <p><b>Methods:</b> A qualitative semi-structured interview study design was employed. Thirty-six participants (18 attending physicians, 18 residents) were purposively sampled from three EDs in northern Taiwan between August 2015 and July 2016. Interviews were recorded, transcribed, and analyzed thematically.</p> <p><b>Results:</b> Three major themes were identified with illustrative quotes: (1) the balance between patient safety and providing feedback, (2) variability in feedback, and (3) influential factors, barriers and enablers.</p> <p><b>Conclusions:</b> In real practice, clinical duties competed with the impulse to provide feedback. The variety and complexity of feedback extended beyond style and content. Clinical and contextual factors – some of which may be presented as barriers – influenced how, when and whether a teacher or learner decided to give or seek feedback.</p>